pandemic

Lessons in Creating an ‘Antifragile’ Business Strategy

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[ad_1] In 2019 I was running a successful global business providing customer experience technology solutions to the hospitality industry. I never could have imagined that a little over two years later that my company would be in the contact center business. I’ve recently read the work of The New York Times bestselling author, Nasim Nicholas … Read more

Digital Transformation Team Only as Good as the Sum of its Parts

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[ad_1] The pandemic has shone a spotlight on the need for digital transformation as the only way for businesses to move forward. In fact, a McKinsey Global Survey of executives showed in 2020 that companies had accelerated the digitization of their customer and supply-chain interactions and of their internal operations by three to four years. … Read more