Tag Archives: pandemic

Lessons in Creating an ‘Antifragile’ Business Strategy

[ad_1] In 2019 I was running a successful global business providing customer experience technology solutions to the hospitality industry. I never could have imagined that a little over two years later that my company would be in the contact center business. I’ve recently read the work of The New York Times bestselling author, Nasim Nicholas… Read More »

Digital Transformation Team Only as Good as the Sum of its Parts

[ad_1] The pandemic has shone a spotlight on the need for digital transformation as the only way for businesses to move forward. In fact, a McKinsey Global Survey of executives showed in 2020 that companies had accelerated the digitization of their customer and supply-chain interactions and of their internal operations by three to four years.… Read More »