Tag Archives: thrive in a recession

Lessons in Creating an ‘Antifragile’ Business Strategy

[ad_1] In 2019 I was running a successful global business providing customer experience technology solutions to the hospitality industry. I never could have imagined that a little over two years later that my company would be in the contact center business. I’ve recently read the work of The New York Times bestselling author, Nasim Nicholas… Read More »